Terms of Service

Article 1 — The Service

1. The Service delivers three varieties of matcha (approx. 10 g each, 30 g total) produced by farmers in Shizuoka, at the foot of Mt. Fuji, along with a tasting guide sheet, to the address specified by the customer each month.
2. The varieties and farms featured may change from month to month, at our discretion.
3. The Service is an auto-renewing subscription with no fixed term. Charges will continue each month until the customer requests cancellation.

Article 2 — Deposit

1. Before the Service begins, the customer is required to pay a deposit of $65 USD. The deposit is processed as a one-time charge through Stripe.
2. The deposit will be applied in full to the first monthly charge. Specifically, the first monthly invoice will be reduced by $65.
3. If the Service cannot be launched within 120 days of the deposit payment, the deposit will be refunded in full to the original payment method.
4. Before the Service begins, the customer may cancel at any time, for any reason, and receive a full refund of the deposit. To cancel, please email nagori.matcha@gmail.com.

Article 3 — Monthly Fee & Payment

1. The monthly fee is $65 USD (shipping included).
2. After the Service begins, the monthly fee is automatically charged on the same date each month using the customer's registered payment method. Monthly billing is processed as a separate Stripe subscription, distinct from the deposit.
3. All payments are processed through Stripe, Inc.
4. For reference: If you subscribe for one year, the estimated total is approximately 36 varieties of matcha (approx. 360 g) for approximately $780 USD (shipping included). This is an estimate only, and contents or shipping costs may vary.

Article 4 — Cancellation

1. You may cancel the Service at any time by emailing nagori.matcha@gmail.com by the day before your next billing date.
2. Upon receiving your cancellation request, we will stop all future charges.
3. The current month's fee is non-refundable.
4. There is no cancellation fee.

Article 5 — Returns & Exchanges

1. If your shipment arrives damaged, contains the wrong items, or has a clear quality issue, please contact us by email (nagori.matcha@gmail.com) within 14 days of delivery. We will send a replacement or issue a refund. Return shipping in such cases is covered by us.
2. We are generally unable to accept returns or exchanges based on personal preference (e.g., taste).
3. Matcha is an agricultural product, and natural variations in color, flavor, and aroma may occur. These do not constitute a quality defect.

Article 6 — Prohibited Conduct

Customers shall not engage in the following activities in connection with the Service:

• Reselling or commercially redistributing products received through the Service
• Registering with false information
• Infringing upon our rights or the rights of any third party
• Any other conduct we deem inappropriate

Article 7 — Service Modifications & Suspension

1. We may modify the contents of the Service without prior notice. Significant changes will be communicated by email.
2. In the event of natural disasters, crop failure, or other unavoidable circumstances, we may temporarily suspend or discontinue the Service. In such cases, fees for unfulfilled months will be refunded.

Article 8 — Limitation of Liability

1. Matcha is a natural agricultural product. Variations in taste, color, and aroma due to seasonal or climatic factors are expected and do not qualify for returns or refunds.
2. We are not liable for delivery delays caused by factors beyond our control (weather, customs procedures, carrier issues, etc.).
3. Except in cases of willful misconduct or gross negligence on our part, our liability for damages arising from the Service shall be limited to the amount of the monthly fee for the relevant month.

Article 9 — Amendments

We may amend these Terms from time to time. Amended Terms take effect upon publication on our website. Significant changes will be communicated by email.

Article 10 — Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the Shizuoka District Court as the court of first instance.

Contact

Yuma Higashitani
Email: nagori.matcha@gmail.com